Zoom's customer experience division hit $100 million in annual recurring revenue by reframing what a contact center should optimize for, replacing handle time and deflection metrics with first-contact resolution and repeat contact rates. For enterprise buyers approaching cloud contact center re…
Enterprise AI · Event Analysis Five announcements from Chicago show a company claiming the runtime, not just the connector Shashi Bellamkonda · May 13, 2026 ·…
82 AI agents operating per human employee 97% of those agents carry excessive privileges 80% of leaders say they can scale AI safely 1 in 3 can prove it with audit ev…
Analyst Post 7 minutes 2026-05-12 109:1 Machine & AI identities vs. humans — 79 of those 109 are AI agents 90% Organizations breached by identity attack in past …
May 12, 2026 · Enterprise AI Most enterprises are stuck in a loop — endless pilots, proof-of-concepts that never graduate, and custom builds that take months to r…
Coupa / Rossum · Acquisition Analysis · May 2026 450+ Enterprise customers on Rossum at acquisition $9.5T Coupa community transaction dataset 3rd Strategic acquisiti…