20% Voice Revenue Growth YoY Q1 2026 — 6th Consecutive Quarter 29% Multi-Product Customer Adoption Increase 4 New Platform Capabilities Generally Available Today 2.5T Interactions Processed in 2025 Y ou've been there. You explained the whole situation to the chatbot. You got transferred. The agent picked up…
Latest Analysis
May 07, 2026
NVIDIA Said Spectrum-X Was Different Ethernet. MRC Is the Proof.
AI Infrastructure Leaders with working knowledge of hardware infrastructure and security make better AI decisions, negotiate better contracts, and carry more cr…
Read More →
Shashi Bellamkonda
May 06, 2026
ServiceNow Knowledge 2026 Day 2: When Every Decision Becomes a Data Point
ServiceNow used Day 2 of Knowledge 2026 to reveal the architectural moat behind its autonomous workforce: a Context Engine built on more than two decades of en…
Read More →
Shashi Bellamkonda
May 06, 2026
When the MSP and SME Security Vendor Reads the Same Threat Briefing as the Pentagon
1,000s Zero-days found by Mythos Preview (vendor-supplied, unaudited) <1% Mythos-found vulnerabilities patched to date 271 Firefox bugs recently attributed to My…
Read More →
Shashi Bellamkonda
May 06, 2026
Your employees figured out AI. Your company didn't.
20,000 AI workers surveyed, 10 countries 49% Copilot chats supporting cognitive work 2x Org factors vs. individual effort on AI impact 58% AI users producing work imp…
Read More →
Shashi Bellamkonda